Your feedback matters

Being satisfied with our service

If you have any positive comments detailing how you have been supported by Cruse, we would love to hear from you. Our services are largely run by dedicated volunteers, who would be encouraged to hear the positive difference they are making.

Please submit any comments you have to your local Cruse office, the National Helpline (on 0808 808 1677), or email to areasupport@cruse.org.uk

When we don’t get things right…

Cruse Bereavement Care strives to provide the very highest quality experience to our clients, customers and communities. We realise that sometimes we are unable to meet expectations and unfortunately sometimes things go wrong. We want to learn from any mistakes that we have made and put things right.

If you have encountered any problems with the service you have received, please do contact your local Cruse office. You can tell us about your concern or we can provide you with a complaints form to complete and send back to us. 

Details of local Cruse services can be found here. Alternatively you can call our National Helpline on 0808 808 1677

If you have difficulty contacting the National Helpline or your local Cruse service for any reason, please email areasupport@cruse.org.uk and we will send a complaint form to you.