Become a Helpline Volunteer | Cruse Bereavement Care

Call our free helpline
0808 808 1677

Our National Helpline is a key part of our service and is often the first point of contact for people who are desperate for help after the death of a loved one. It is a free and confidential service and last year we answered more than 9,000 calls. With the number of calls to our Helpline increasing every year, we are always looking for new volunteers to join our team. 

As a Helpline volunteer you would offer immediate support by phone and email. More information about what the role involves can be found on our Helpline Volunteer Person Specification

Our commitment to you:

We give you free training. This involves going on Cruse’s Bereavement Support Foundation course and taking the Helpline Elective to equip you will all the skills you will need to support people on our Helpline. 

You will be fully supported and have monthly group supervision sessions with an experienced bereavement volunteer. 

There are also a number of Continuing Professional Development (CPD) opportunities, including talks and workshops for you to take part in. 

Your commitment to us:

One four hour shift per week for a minimum of one year


Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training. This means you can volunteer from wherever you are.

Training Dates:

All our training courses are held in Richmond and Central London.


January 12, 19, 26 and February 02, 09 (Saturdays)
March 04, 11, 18 and April 01, 08 (Mondays)
May 18, 25 and June 01, 08 and 15 (Saturdays)

Central London (evening course): 

February 18, 25 and March 4, 11, 18 and 23 (Mondays and last session on Saturday)