Amy's Story | Cruse Bereavement Care

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Amy Green is one of our Operation Managers and is based in the North West of England. She joined Cruse back in 2008 as an Area Co-ordinator in Lancashire and was so moved by the support our bereavement volunteers give that she also decided to train to become a volunteer to help others struggling after the death of a loved one.

Amy says: “I am one of the Operations Managers and manage our services in the North of England, including Yorkshire and Humber. I also provide support to Isle of Man who are an affiliated service.  My role involves working with Cruse Area/Branches to increase income generation, service development, quality assurance and to enhance external engagement with other organisations.

“I actually found the charity by accident, I had heard of Cruse before but I wasn’t entirely sure what they did. After having my son, I decided to leave my role as a prison officer and saw the role of Area Coordinator in the Lancashire Area being advertised. It looked really varied and interesting and I saw it as a great challenge and once I learned more about the organisation and worked with the amazing volunteers, I knew I had made the right choice.

“I love the charity as a whole and really admire the volunteers for their hard work and commitment. Since I joined the Operations Team, I have really enjoyed working closely with my colleagues, I feel we work really well together and I am grateful to be a part of it. My role also allows me to spend time with lots of different people within a large area and while I do a lot of travelling, I really enjoy meeting people and learning about their roles.

“There are so many memorable moments to mention but one that sticks in my mind is something that happened around 18 months after I started working for Cruse.  I suffered a trigger for a bereavement that took place many years before, when I was a child. I found out some information which took me back to a very difficult time and I found that I was grieving more than I did when the bereavement first happened. I was able to confide in one of the volunteers who I had become close to. She was able to talk to me about my loss and she was the first person I ever spoke to about it, her guidance helped me so much.

“Before that time, I had often wondered how our bereavement volunteers did their role, how they could take on someone else’s grief and be able to support them without it affecting them, I always thought I would be the one crying along with them. Once my colleague was able to support me, I realised just how amazing they were and I decided to undertake the ABC course that our volunteers do to understand more about their roles in order for me to support them further. Once I completed the course, knowing the skills that I had learnt and remembering the support I had been given, I made the decision to become a bereavement volunteer myself. I have had the privilege of working with some amazing people.

“To mark Cruse’s 60th anniversary, I will be attending our 60th anniversary conference in July and I also hope to be involved with some of the other arrangements at are currently being planned.

“Cruse has achieved so much in the time that I have been there. Every year I see our profile growing, the numbers of referrals increasing, services expanding and Cruse is becoming better known throughout the UK. I think it’s great to see it growing as a charity from the beginning when Margaret Torrie founded the charity to support women and children who had lost husbands and fathers in the war, to now, giving guidance and support to thousands of people in need. I think working with such a wide range of people and organisations is amazing and long may it continue.”


Read more 60 Voices, here.