James's Story | Cruse Bereavement Care

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James McCormack is the Director of Finance and Corporate Services at Cruse Bereavement Care and works at our office in Richmond. James has worked at Cruse for 27 years and has been instrumental in the growth of the charity.

James, says: “My role involves leading on the financial strategy, planning and controlling the management of Cruse to enable it to deliver on its new five year strategy, Bereaved People First.

“I am also responsible for premises, IT infrastructure, and data protection as well as being the Company Secretary.

“Initially the need for a job attracted me to this role, but once I started working for Cruse my passion for what the organisation was trying to achieve was awakened and I guess I wanted to play a part in the development of Cruse.

“I really enjoy working with everyone at Cruse, including the staff and volunteers. We have a team of around 5,000 volunteers across the network and I enjoy working alongside them. I also like the fact that no two days are same as Cruse is constantly changing to ensure it can reach more bereaved people.  

“One of my most memorable work moments was when I first started my role at Cruse. One of my targets was to consolidate the accounts of 203 Cruse branches which was an enormous challenge given that branches had not previously reported to Central Office. Achieving this target meant Cruse was not only compliant with charity reporting requirements, but it was also much more robust financially and enhanced our ability to raise funds and grow our income from £1.4m to £5.3m.

“One of Cruse’s biggest achievements over the last 60 years has been the year on year growth in service delivery. Every year we support more people which is a remarkable testament to the work of all our volunteers and staff.”


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