Nicky's story | Cruse Bereavement Care

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Nicky Dias has worked at Cruse Bereavement Care for almost 14 years. Nicky joined the organisation as a bereavement volunteer in 2005 and is now the Operation Managers for the Midlands and East of England.

Nicky says: “I attended an understanding bereavement course whilst I was studying counselling at  College as was interested in the subject of bereavement, as my father died when I was 10 years-old in a road traffic accident. I thought it would be a great to be involved in an organisation that helps people along their bereavement journey as the impact of bereavement can be devastating and long lasting for some.

“In 2005 I trained to become a bereavement volunteer for the Cruse Birmingham service and then became the Area Administrator. I was then promoted to Area Coordinator and then in 2015 I was promoted again to Operations Manager.

“My role involves helping our bereavement services across the East of England and the Midlands. This includes income generation, area development and compliance, managing volunteers and staff. I am also the designated leader for safeguarding and help colleagues deal with safeguarding concerns appropriately and ensure the organisation is DBS (Disclosure and Barring Service) compliant.

“There are many things that I enjoy about working at Cruse, but what stands out for me is the people. Everyone is very dedicated and committed to the work of Cruse and it’s a joy to work with such an amazing team of volunteers and staff. The variety of opportunities at Cruse is also fantastic. You get a chance to expand into other areas such as emergency response and media enquiries in order to raise Cruse’s profile.

“My most memorable work moment was when I was asked to lead the Grenfell Tower fire response team. It was an honour to be part of the response and I’m proud to say that Cruse was involved in the response in order to support those affected by the fire.

“To mark Cruse’s 60th anniversary I am attending lots of events organised by our local services and central office. I am also looking into doing a sponsored abseil as well.”


Read more 60 Voices here.