FAQs - Frequently asked questions | Cruse Bereavement Care

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Who can attend?

We welcome everyone who works in the emergency services including front-line staff, operational staff, senior managers, call-centre staff etc.

How much does it cost?

All elements of the training are free – including, when applicable, the provision of venues, lunch, refreshments (etc.) We are able to offer this service for free because we have received government funding specifically for emergency services. 

Please Note: Subsidised access is subject to change and will only be available for the duration of project funding. or until funds are expired.

What type of funding have you received?

We have received funding through the Department of Culture and Media and LIBOR to provide free training to emergency services until March 2020. This means that our training is fully-funded with no costs to the organisations that book us. Our current funding period expires at the end of March 2020.

What do you cover in the content?

You can find a template agenda here. We are also able to tailor the content to suit the needs/requests of specific personnel and/or departments. The content has been designed by a lead trainer who worked closely with front-line service personnel from the Police, Ambulance and Fire services, Military and RNLI. Through interactive sessions, attendees consider how to best look after themselves, their colleagues and others when confronted with distressing scenes/events – perhaps in combination with personal bereavement.

Do you have any promotional material?

You can download free posters using the link above. If you would like hard copies of any resources, please order them here.

What are the practicalities related to the training? 

We offer a full or half-day training, for groups of up to 20 people ‘in-house’ or externally based on your preferences, needs and availability. We recommend (if possible) that the full-day course is chosen at an external venue close to you (typically a conference suite in a reputable hotel). By doing so, we are able to provide all equipment, a confidential space, heating/air-conditioning, comfortable desks, and regular teas/coffees and pastries along with a full working lunch.

Is it possible to book more than one training day?

Yes, often provide multiple training days to ensure that everyone who wants to attend has a chance. 

Will this service be evaluated? 

Cruse Bereavement Care is proud to announce this service is being evaluated by The University of Sheffield's School of Health and Related Research (ScHARR).

Where is your training taking place?

We provide training nationwide and have a network of local trainers who can travel to you. 

What do I do if I have a complaint?

Should you have a complaint or comment relating to YouBeU, please contact us via email on YoubeU@cruse.org.uk. We investigate all complaints thoroughly in accordance with our complaints policy

What are the next steps?

To enquire about our training and find out how we can help you please fill in this form and we will get in touch with you to arrange a phone call.