Virtual Support Services Coordinator (21 hours) | Cruse Bereavement Care

0808 808 1677

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support and advice and information to children, young people and adults when someone dies and enhance societies care of bereaved people.

This is an exciting new role and you will be part of a newly designed service, offering ongoing support, to provide bereaved people access to bereavement support anywhere in the country by virtual means (telephone or zoom). As this is a virtual service, work will be home-based, with very occasional travel required.

You will support the implementation of the Cruse client pathway,  ensuring  that the flow of clients from the Helpline  to the service works effectively, so that clients get the best support they possibly can along with monitoring the service to keep waiting lists to a minimum and ensure clients get the support they need when they need it.

You will have experience of management in the voluntary sector and leading a dispersed volunteer workforce. You will also have significant experience of delivering first contact and/or brief support/advice/information services (e.g. helpline and online support services) successfully to clients.

Job Description and Person Specification

The closing date for applications is Monday 1st March 2021 with interviews arranged for w/c 8th March 2021.

Your application must consist of a CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.  Applications received without a cover letter will not be considered. 

Applications should be sent to For an informal chat about the role you can contact Amy on the email address above.

Cruse welcomes and encourages application from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. 

An enhanced DBS check will be carried out for this post.