Bereavement support | Cruse Bereavement Care

Call our free helpline
0808 808 1677

The death of someone we love, is a devastating experience. We are faced with the painful task of coping with all that bereavement brings and with the challenge of finding a new sense of life and purpose. All of this takes time - nearly always longer than we think - and help of many kinds may be needed. At Cambridge we provide:


The first point of contact for many of those seeking Cruse's support will be our telephone helpline:

tel: 01223 633536

The helpline is open on Monday to Friday from 9.30am to 1.30pm and is staffed by experienced bereavement support volunteers. Outside these times there is an answer machine service. Please just leave us a message and a volunteer will call you back. We aim to do this as soon as possible but sometimes due to volunteer availability this may take a couple of days.

Our trained volunteers are able to listen and discuss your situation. In particular we can discuss what sort of support would be most beneficial to you.

If one to one support is the best option for you our volunteer will take your details. We aim to arrange an initial session within 7 - 10 days. If further sessions are required we then have a waiting list system and we would arrange support from the next available bereavement support volunteer in your area.

In the meantime, you can contact the telephone helpline whenever you need

One-to-one support

For many people who come to Cruse the best option is one to one support with our specially trained bereavement support volunteers. This support can be arranged in your own home or, if you prefer, another place that is convenient. Each of our volunteers is chosen after a detailed selection process and will provide support in a completely caring and understanding manner. All our support is given in total confidence and is free of charge.

We provide support to anyone who is struggling with bereavement. Unfortunately bereavement affects people of all different ages and from all walks of life. We not only see people who have been recently bereaved but also those who may still be having difficulty after a longer period of time. Everybody's grief is unique.

Cruse has a dedicated team of volunteers who work with children and young people aged 18 and under. Bereavement can be devastating for anyone regardless of age but children and young people can be hit particularly hard. Because of this Cruse ensures there is no waiting list for children and young people and we will arrange support to begin as soon as practically possible.

Support groups and coffee mornings





Cruse runs a number of drop-in sessions and a special group dedicated to those bereaved by suicide. These sessions offer an alternative to one-to-one bereavement support. They allow a small group of bereaved people to meet to talk about their experiences and feelings and gain support from each other. They give you the opportunity to share your thoughts with other people in a similar situation, which can help combat the feelings of isolation that can come with bereavement.

Drop in Sessions

Our groups include two drop-in coffee mornings. These are open to all. Cruse volunteers are present but the sessions are not facilitated.

  • Wesley Church, King Street, Cambridge: On the first four Wednesdays every month there is a coffee morning held at the Wesley Church, between 10.00am and 12 noon.
  • Ely Methodist Church Room: Coffee mornings are also held in Ely Methodist Church Room (access in from Chapel Street) every 1st and 3rd Wednesday of the month between 10.15am and 11.45am.

Special Bereaved by Suicide Group

We also run a dedicated group for those bereaved by suicide. The Special Group meets on the first Wednesday of every month. The group is run by a specially trained bereavement facilitator. This group is by referral only.

Full details of our groups can be provided by the telephone helpline volunteers, tel: 01223 633536.

Those who attend our groups can also arrange to see a bereavement support volunteer on an individual basis in the same way as outlined in the 'one to one support' section above.