Norfolk Cruse | Cruse Bereavement Care

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Covid-19 update

Due to the current pandemic and ongoing social distancing, all Cruse services will be provided over the telephone, email or internet until further notice. Please contact us to find out more. 

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What is Norwich Cruse?

Cruse Bereavement Care Norfolk is part of a national charity which supports the bereaved. It is an independent organisation of committed people who care about and understand the needs associated with bereavement. Cruse is often the only place people have to turn to when someone has died.

Cruse Bereavement Care offers sympathetic, compassionate and confidential support by selected, highly trained volunteers. After a death we are here to talk to you and pass on useful information which may be of help. We can offer one to one support to those who still need help further down the line. However long ago the bereavement, we may be able to help. 

Cruse offers:

  • One to one support 

  • A Telephone Enquiry Line to find out about our services and other bereavement support available to people in Norfolk. Messages are checked regularly and we will call you back as soon as we can. 

  • Advice and helpful leaflets and information. 

  • Monday Morning Group; a social support/coffee group aimed at older people who have been bereaved in the past. Please ring the Cruse office before going along for a first time. 

  • Training and outreach work for other individuals/organisations who deal with bereaved people. 

  • For further information please see our Training page.

What is Cruse One to One Support?

Cruse offers an opportunity to talk about anything that is related to a bereavement.  Your volunteer is not there to offer you advice, nor to make judgements about you or what you say.  He or she is there to listen and will try to understand your feelings and situation.  This can help you to explore different options and help you make decisions and act on them.  The service is free to all those who use it, however we can only exist thanks to donations, and would be very grateful for anything you can afford to give towards your sessions.

How do I get in touch?

Phone us on 03332 300 189 and you can speak to someone on our enquiry line who will take your details.  If there is no one there when you call you can leave a message and we will phone you back as soon as possible  – we do check messages regularly. Or you can email us at:

What do people talk about?

People might talk about how they feel now or about things that happened in the past. Sometimes they are surprised by what they do talk about and how things can make sense in a way they had not expected.

Is it confidential?

Yes. We offer complete confidentiality except under exceptional circumstances.  We do not disclose information, nor confirm knowledge of you with anyone without your informed consent except in an emergency.

Do I have to wait?

You have an initial meeting first to discuss your needs. If Cruse does not seem the best place for help, then we offer other suggestions. If you stay with Cruse you will be linked up to your own volunteer who will continue to see you for as long as is appropriate.

We do usually have a waiting list, however please be assured we work through it as quickly as we can. We usually offer one to one support a minimum of 3 months after bereavement, as we find this is usually of deeper long term benefit.

How long does it last?

Each session lasts about one hour. How many sessions you have depends on you and your volunteer. It is usually between 1 and 6. You may agree a certain number and then change this as necessary.