Client feedback | Cruse Bereavement Care

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Testimonies from our clients 19/20

  • It is such a useful organisation. Help given to me was vital. My volunteer was perfect for me at the time. I am so grateful to her. She was so kind and thoughtful. I feel such gratitude towards her. Please accept my heartfelt thanks for your help and understanding. A very special thank you to her.
  • Putting things into words helped make more sense of it and get another perspective.
  • Ability to hold space and be with how things were for me. It really helps.
  • It was a supportive service, the opportunity to talk with someone about my situation. Thank you for all your help and support. 
  • I feel that it helped to manage my feelings. My volunteer was amazing, I truly felt that I was heard and understood.
  • Her patience, warmth, encouragement, her questions and comments and information given. I will always remember my volunteer, Cruse and the help you have given me. My volunteer has helped me so much to process my loss and accept it.
  • My volunteer was a patient listener.
  • The support was always grounded in reality and not theory. Both my work and my husband's work provided support but Cruse has been the most relevatn, helpful and caring. My volunteer was like life support when I struggled to breathe. I needed her but didn't know it. I wish people knew more. The governmenment should provide further funding to provide this service to all who need it.
  • My volunteer was calm and encouraging and understanding. I could not have asked for better!! I was able to share my thoughts and concerns very easily she helped me to be confident and our discussions were very helpful and I felt so much more relaxed after our sessions.
  • We have been very supportive of one another since my husband died. However our visit from our volunteer has helped us speak freely with one another and this has given us more freedom by sharing our needs for the future and celebrating the past. When someone I know spoke to me about "Cruse" I was not sure that I needed their support and would just get on with things and that time would pass and we (my sons and I) would just feel better as time moves on. I am so pleased that we had "Cruse" to support us!
  • The sessions helped me cope and slowly recover from the gulf I felt. I am still sad but I have learned greater understanding. My volunteer was so kind, compassionate and understanding.


A testimony from a father of four we helped:

First of all I want to give thanks to Cruse for providing the opportunity for me and my children to learn about ourselves, as individuals and as a family, and about the grief process. We lost my beloved wife Iciar in May 2015, and it took me until 02/16 to realize that I was lost going nowhere. I decided before to send my four kids into bereavement support with Cruse, and then I noticed that time was not helping me much, that I needed to look into my loneliness and try to connect with the reason why I was feeling emotionally sick, I didn't even know which stage of the grieving process I was, but definitively I wasn't in control of my life or the children's behaviour, the future was not so bright, faithless without strength, hopeless and everything at that time used to be a little drama.

My bereavement volunteer slowly and patiently opened my eyes to a less pessimistic reality, always reinforcing me, showing me the achievements made, encouraging me for overcoming the difficult dates such as anniversaries, birthdays, mother's day...etc, telling me that we were moving on and advancing even if I couldn't notice it. I ended the sessions last week perfectly aware of my resilience, delighted after where I came from, and how many gifts are being handed to me, to be grateful to have four children to look after and to enjoy raising them, praising and learning from them. I was finally able to turn most of the pain into a positive feeling of generosity and true love, to be an example of courage as a consequence of the lack of the perfect wife and mother, impossible to be replaced, but great to be remembered, being able to see the blessing of sharing that extra sensitivity with four creatures that are also making a great effort to grow with happiness and joy, to love and be loved against the adversity, as the mother used to do. Those strong feelings are embracing us to stick together as a team with the same goal, made her proud of us every time she sees us from above.

So thanks again for re-conducting my thoughts into the light when I was weak in the tunnel, I hope that I could do the same for others, but maybe it is still too early due I know that life hits you hard again when you are less expectant, and when it happens I will remember you and all that we learned together.

Best wishes and eternal gratitude




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