Training | Cruse Bereavement Care

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We are now pleased to announce that we are going to run the new Cruse online training for the Bereavement Support Foundation (BSF) course and Ongoing Telephone Support (OTS) elective.

We are not running the Face to Face Support elective at this time, as we are currently only supporting clients by phone, and are not sure when face to face support will resume.

The online (Zoom) training will be take place over 5 days.  The next course will be Wednesday 11th, 18th, 25th November and 2nd and 9th December (Course A). This course is now FULL.  There will be another course on Thursday 7th, 14th, 21st and 28th January 2021, and Saturday 30th January 2021 (Course B).  ALL DAYS must be attended. There will then be further training on Safeguarding (e-learning) and a Cruse Induction, date to be confirmed.  The exact timings are yet to be decided, but will fall between the hours of 10am and 3pm.

There will be a third BSF training course starting on Tuesday 23rd February, and will run for 5 consecutive Tuesdays.  If you would like to apply to attend this training, please complete the application form appropriate to this course (Course C).  ALL 3 courses are open to applicants from Devon, Cornwall and Somerset.

There will be pre-course interview dates during December for Course B, and in late January/early February for Course C.  Dates will be posted as soon as possible and will take place via Zoom.  As Cruse has received funding to train more telephone support volunteers - there will be no charge for this training for those who wish to volunteer with Cruse in these local Areas.

Places are limited, so please return your competed application Course B as soon as possible or application Course C.  Apologies to those who may have completed a form before, but these are new forms for online training only and will need to be completed by everyone.

All learning, including learning journal homework, will be completed online and via email only.  Please read the BSF course what to expect for more information.

For those who successfully complete and pass the BSF and OTS training course, and join Devon Cruse as a Bereavement Volunteer, future training will be offered to enable you to work with clients face to face later in 2021.  There will also be additional short modules that will need completing within 3 months of joining Cruse as a volunteer.


To become a volunteer supporting bereaved clients, everyone must first complete the Bereavement Support Foundation (BSF) course followed by one elective and Safeguarding training.  The online BSF is a 4 day course and will offer you initial training to support someone who has been bereaved.  Then, depending on which area you would like to volunteer in, you would need to complete further training in either: Face to face support, Children and Young People's support, Telephone/Helpline support or Group support.  These electives vary from 1 to 4 day training.  A Safeguarding certificate (e-learning) must also be attained.  

If you are intersted in joining our amazing team of bereavement volunteers, please download one of the application forms and return as soon as possible to

For counselling students wishing to apply to volunteer for a placement, please read the additional information - Students on placement.