It usually helps to talk but not everyone has somebody they can talk to in confidence. Our bereavement service is provided by experienced volunteers who receive full training. Our training is accredited by Ascentis and is recognised and quality checked by the National Counselling Society.
We cover the northern Surrey boroughs of Spelthorne, Elmbridge, Woking and Runnymede. If you do not live in any of these boroughs please search for your local Cruse Area Office on our main website.
We currently offer the following confidential services free of charge:
One-to-one bereavement support. One of our volunteers will visit you in your home or at one of our designated meeting places to provide personalised support.
Bereavement support groups. We bring together small groups of people for them to meet and get support from each other and our facilitators.
Telephone support. This is similar to one-to-one support (a fixed-length regular support session) but conducted over the phone.
Email support. This service provides a weekly email support exchange with a bereavement volunteer. Click here for more information, including how to access this service.
Specialist support for children and young people which can take place either at home or at school.
We can also provide Information and literature as well as signpost to other organisations, where relevant. There is a list of some of these resources further down this page. We can also provide pre-bereavement support which you can access via our contact line.
Other support options (disaster support, field of conflict support, etc.) are available from our central service. We also have a national helpline, details of which (including operating times) can be found here.
If you are supporting or caring for someone bereaved by death, we are also able to provide help, information education and publications to assist you.
How To Get Help
- Please call our contact line on 01932 571177 and leave a message.
- If you wish to apply for email support, there is a different application process you can read about here.
- A trained volunteer will get back to you within 24 hours to discuss your circumstances with you and explore support options.
- We will send you literature to explain what we offer and other supporting material.
- We will hold an initial assessment session as soon as possible after contact.
- After assessment a bereavement volunteer will contact you to arrange further support sessions and options.
- Plese note we do not accept third party referrals from friends, family or healthcare professionals. The reason for this is we do not wish to cause people added distress by contacting them when they may not wish to hear from us.
We provide special support to meet the particular needs of children and young adults. Please contact our normal helpline number for more information.
Hope Again is a Cruse website which focusses on supporting and helping children and young adults.
Sometimes, through formal contact with others who have shared the experience of bereavement, new and lasting friendships develop and this informal support network becomes a powerful force for good. Friends Of Cruse provides a varied and interesting programme of speakers, outings and various other arranged social activities for people who have finished their support sessions but wish to remain engaged with the charity and meet others who have had similar experiences in a social environment.
Venues and activities vary monthly. Please email us if you are interested in joining the group.
Our parent organisation Cruse Bereavement Care has plenty of further information on subjects and issues, some of which we don't cover locally. Click below to find information on:
- Death in the miltary
- General advice on grief and bereavement
- Booklets on a wide range of bereavement-related subjects
- Cruse online shop has a variety of toolkits and DVD's
- Recommended publications
- UK Government site What to Do After Someone Dies
- Links to external resources and agencies