What we offer | Cruse Bereavement Care

Our branch was founded in York in 1977.  Since then it has expanded its service throughout the North Yorkshire area and covering areas in and around: Easingwold, Harrogate, Knaresborough, Malton, Northallerton, Pickering, Ripon, Ryedale, Selby, Tadcaster, Thirsk, Wetherby, York and Scarborough.

Please note, some of theses services are unavailable at present due to the coronavirus pandemic

Pre-Bereavement Support

We can help you prepare for the death of a loved one by talking with a trained volunteer.  Receive helping strategies and be prepared for the impact of bereavement on a child, young person or adult.

One-to-one support

A highly confidential service that allows the client to talk in private with a trained volunteer about their bereavement and how it is affecting their life.

Children and young people

There is a team of specially trained volunteers who hold the necessary Department of Health and Police clearances to support children and adolescents aged 4 - 18 years old.

Telephone and e-mail support

To help you understand your grief and receive ways of coping with the death of a loved one, you can talk with a trained volunteer on the phone or by email.

Our bereavement service

Our Bereavement service provides you with an opportunity to talk, in private, with a trained, experienced Bereavement Volunteer about your bereavement and how it is affecting your life.

People are affected in many different ways, emotionally - socially and in practical areas of life.  Some people find that even close friends and relations find it hard to know what to say or how to help.

The sessions generally take place in the client's own home.  However, if this is not possible a private room in your area is available.

We always maintain the highest standards of confidentiality and work under the British Association for Conselling's Code of Ethics and Practice.  All our Volunteers receive regular supervision.

After Care Group - (COGS)

Cruse Onward Group Support (COGS) is a bereavement support group for clients who have recently received one to one support.  COGS provides a friendly and safe environment where clients can meet over a cup of tea.  Here there is the opportunity to chat, share concerns and feelings and so offer each other mutual support.

A small group meets once a month at the Friends Meeting House in York. Two Cruse volunteers are on duty at each meeting.

Facing the Future - Support groups for people bereaved by suicide

This is a joint venture between Cruse Bereavement Care and the Samaritans, where you can talk with others who have experienced a similar loss.  You can self refer and enquiries should be made by email to:  info@facingthefuturegroups.org or by phoning 0208 939 9560 (nearest groups are Wakefield).

SOBS - Survivors of Bereavement by Suicide

There is support available from SOBS in the York area for those who have been bereaved by suicide.  To self refer please phone: Alex on 07932 542 672 or email: york@sobs.org  - the SOBS website where you can find more information about the support they offer is: https://uksobs.org

West Yorkshire and Harrogate Suicide Bereavement Service

There is a suicide bereavement service available in the West Yorkshire, Harrogate and Craven area.  This service is still operating and they are open for referrals.  They provide telephone support and also Zoom group support where appropriate.
Their website for further information is:  http://www.WYHSBS.org.uk
Phone number:  0113 305 5800 (Leeds Mind reception)


CruseChat is here to help 9am - 9pm Monday - Friday.

If you are struggling with bereavement and would like to talk to someone about how you are feeling, please click on the CruseChat link at the end of this text. With CruseChat you can speak to a bereavement counsellor about how you are feeling right now.

You can remain anonymous or provide your name, whichever you prefer.

CruseChat is a free service and is available Monday-Friday, 9am-9pm to anyone over the age of 18. CruseChat is a third party service provided for Cruse by GriefChat, using specially trained bereavement counsellors. They can direct you to other Cruse services, but are not part of Cruse.

Read GriefChat's Privacy Notice here.