The National Helpline is a key part of Cruse’s services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available.
You don't have to be a trained counsellor to work on our helpline – we offer full training. Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training – meaning you can volunteer from wherever you are.
What we offer
- Free Bereavement Foundation training, including the Helpline elective
- An assigned supervisor, available for support before and after calls
- Monthly group supervision
- Remote working
- Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers
We ask our volunteers to commit to at least one shift per week of 3-4 hours for a minimum of one year.
Our next training dates
Dates for our next training sessions in London are given below. If you are interested but these dates or locations are not possible, please get in touch as we will be running addional courses at different UK locations. Click apply now and complete the application form or email Georgia.Letcher@cruse.org.uk. All training days are 10am-4pm
Course 1: Saturdays 25th Jan, 1st, 8th, 15th & 22nd Feb
Course 2: Thursdays 26th Mar, 2nd, 9th, 16th & 23rd Apr
Course 3: Saturdays 23rd, 30th May, 6th, 13th & 20th June
Course 4: Tuesdays 14th, 21st, 28th Jul, 4th & 11th Aug
Course 5: Saturdays 12th, 19th, 26th Sept, 3rd & 10th Oct
Course 6: Saturdays 7th, 14th, 21st, 28th Nov & 5th Dec
"One of my most memorable experiences was when I had an elderly caller who was in his early 90s and had just lost his wife of 60 years. The call was gentle and poignant as he told me about how he and his wife had been inseparable. He said he did not know how to cry and he did not know how to be comforted as it had always been his role. We talked for around 40 mins and we managed to also laugh at some of his memories. He left the call feeling less lonely and more prepared to accept the support he needed at this time."
Mary, helpline volunteer. Read more of Mary's story