Become a helpline volunteer | Cruse Bereavement Care

Helpline:
0808 808 1677

Due to the wonderful response to our callout for volunteers to our National Helpline, we have now reached capacity. We will not be taking on any new applicants for new volunteers for the foreseeable future but would be delighted to discuss the role with you in the future as we are expecting the Helpline to become quite busy in the aftermath of this pandemic. Please keep an eye on our website for this role to reopen. Thank you for taking the time to consider a role with Cruse Bereavement Care during these difficult times. Your support is very much appreciated and valued within our organisation

About the Helpline

The National Helpline is a key part of Cruse’s services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available. 

You don't have to be a trained counsellor to work on our helpline – we offer full training. All volunteers are currently working remotely, and home-based shifts are always available – meaning you can volunteer from wherever you are.

What we offer

  • Free Bereavement Foundation training, including the Helpline elective
  • An assigned supervisor, available for support before and after calls
  • Monthly group supervision
  • Remote working
  • Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers

We ask our volunteers to commit to at least one shift per week of 3-4 hours for a minimum of one year.

Helpline experiences

"One of my most memorable experiences was when I had an elderly caller who was in his early 90s and had just lost his wife of 60 years. The call was gentle and poignant as he told me about how he and his wife had been inseparable. He said he did not know how to cry and he did not know how to be comforted as it had always been his role. We talked for around 40 mins and we managed to also laugh at some of his memories. He left the call feeling less lonely and more prepared to accept the support he needed at this time." 

Mary, helpline volunteer. Read more of Mary's story