Referring people to Cruse services – FAQs

We’re here to help people cope after a death. We offer free and confidential support services, and are open to all, no matter when a death occurred.

On this page, you’ll find answers to frequently asked questions about referring your client to Cruse. If you’re looking for advice for schools, you can find them in our schools area.

Frequently Asked Questions – Referring Clients to Cruse 

How do I refer my client?

Cruse services are self-referral. Clients can refer themselves to Cruse by contacting their local Cruse service. If they need extra support, they can also call the Cruse helpline, which offers emotional support and will be able to discuss with them what help is available in their area.

What happens when a client contacts their local Cruse?

Clients can contact their local service by phone or email. When they call, they are likely to reach a voicemail. Clients will need to leave a message with their name, contact details, and a good time to return the call. We aim to respond to all messages within two working days.

I can’t find my local Cruse on the website

If you are having trouble finding your local Cruse branch, give us a call on the Helpline. Our volunteers will be able to tell you what services are available to you.

Can I refer a client to a neighbouring service?

Sadly, the way Cruse services are funded means that they are often unable to see clients who live out of their area. If you are unsure about which branch is right for your client, contact the Cruse Helpline.

Does Cruse work with children / families?

Yes. Many of our Cruse branches have volunteers specialised in working with children and families. Contact your local service for details. There is more information about supporting bereaved children and young people on our website here.

I work with clients with severe and enduring mental health issues. Can Cruse help?

Cruse services are provided by carefully trained volunteers, specialising in bereavement support. Our volunteers all receive clinical supervision and ongoing professional development, but they do not have psychiatric or psychological training. Please consider the level of support your client needs, and discuss this with your local Cruse service if you are unsure.

I work with clients with learning disabilities. Can Cruse help?

Cruse services are provided by carefully trained volunteers, specialising in bereavement support. Please contact your local Cruse to discuss your client’s support needs.

How can I best support my client?

Our website also has a number of free resources which your client may find useful in our Understanding Grief section.

We're open to all

We’ll help anyone cope after a death.