The National Helpline is a key part of Cruse’s services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available. Have a look at our Helpline Volunteer Person Specification to find out more.
Want to apply?
Our Commitment to You
- Provide free Bereavement Foundation training, including the Helpline elective
- Monthly group supervision
- Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers such as CALM and Lois Tonkin
Your Commitment to Us
- One four hour shift per week for a minimum of one year
Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training – meaning you can volunteer from wherever you are.
The training is comprehensive and consists of Cruse’s Bereavement Support Foundation course followed by the Helpline Elective which teaches telephone skills and the particular range of expertise required for helpline support. After acceptance as a helpline volunteer your induction includes full training in the technology required.
Held in Richmond. All courses run 10am – 4pm
November 15, 22, 29 and December 13, 20 (Thursdays)
January 14, 21, 28 and February 11, 18 (Mondays)
March 04, 11, 18 and April 01, 08 (Mondays)
May 16, 23, 30 and June 13, 20 (Thursdays)