National helpline

The Cruse National Helpline is based in Richmond-upon-Thames in Surrey. We are open every weekday, and need volunteers to answer calls and emails. Our national helpline is a flagship service – it’s often the very first experience of bereavement support an individual will have, so it’s vital we get it right. It can be challenging but is often very rewarding work.

The helpline needs volunteers between 9.30-5pm, Monday to Friday. We also have some opportunities for evening work and are keen to recruit volunteers who can work from home on Tuesday, Wednesday or Thursday from 5-8. Volunteers are asked to commit to one shift a week at the helpline. Shifts last four hours. We have a lovely friendly team, and offer full initial training. We also have a programme of continuing development courses for our volunteers, which look at ways of developing your volunteering – perhaps through looking at different groups by bereavement, or taking on new roles within the helpline.

National helpline training dates

Initial training consists of Cruse's Foundation Course - which all volunteers take - followed by the Helpline Elective. Completing both these is a requirement of this role.  Volunteers will then be trained in use of the technology involved in the role.

We also have a programme of continuing development courses for our volunteers, which look at ways of developing your volunteering – perhaps through looking at different groups by bereavement, or taking on new roles within the helpline.

If you are interested in applying as a helpline volunteer, please read our person specification. If this sounds like you, we'd love to hear from you! Please complete the application form and send it to adminHL@cruse.org.uk, or get in touch to find out more.

Ongoing telphone support volunteers

We are also looking for some volunteers to provide ongoing telephone support. Volunteers will need to have had some experience of having provided bereavement support either on the telephone or in person. The BACP has now endorsed ongoing telephone support so hours will count towards accreditation if you are currently training to become a counsellor.

If you are interested in applying please send your CV and a brief statement of interest to lucy.baker@cruse.org.uk.

Supervisors needed

Cruse Bereavement Care is recruiting for supervisors interested in supporting volunteers working on our national bereavement support helpline providing a combination of one off support and ongoing telephone support.  In this role you will be facilitating supervison groups in a variety of contexts such as face to face or conference call.

The Cruse National Helpline is based in Richmond-upon-Thames in Surrey. We are open every weekday and offer email and phone support to those who have been bereaved. Our national helpline is a flagship service – it’s often the very first experience of bereavement support an individual will have, so it’s vital we get it right. It can be challenging but is very rewarding work for volunteers and we are passionate about offering them regular supervision.

We are looking for individuals with experience of offering supervision to groups. Ideally you would be a trained therapist or counsellor with some experience of faciliatating volunteer supervision groups. Knowledge and interest in the subject of bereavement is vital. In return for your time we offer full training and the opportunity to support volunteers in their work through a variety of projects.

If you think this might be for you, please do email or send a CV to Lucy.Baker@cruse.org.uk. We look forward to hearing from you.