Volunteer Open Day | Find out More About Becoming a Cruse Helpline Volunteer

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Join our Virtual Open Day

Learn more about becoming a helpline volunteer at our Virtual Volunteer Open Day on the 21st January.

Volunteer Requirements

The Cruse National Helpline is recruiting volunteers! We'd love to meet you at our next Open Day if...

  • You're available between the hours of 9am to 5pm Monday to Friday
  • You have access to a private space, a working telephone and internet connection
  • You're empathetic and passionate about improving the lives of bereaved people

Unfortunately, due to the nature of the calls we receive, and our commitment to volunteer wellbeing we are unable to accept applications from those who have been bereaved in the last two years.

Register now

Our January Open Day is now closed. Please keep an eye on our volunteering pages and Facebook page for future Open Day dates. 

We expect to run further sessions in April and September.

If you are interested in becoming a Cruse Helpline Volunteer we would love to see you at an open day.  During the sessions you can meet volunteers, ask questions and find out more about the types of calls you will receive. Here's what to expect:

  • Welcome and Introductions

  • How Cruse Helpline supports bereaved people

  • Support and training we provide for volunteers

  • What do we expect from our volunteers  

  • The types of calls we receive and how we respond

  • What it is like being a volunteer on the helpline 

  • Questions

  • Next steps

Please note: Due to safeguarding issues we are unable to welcome volunteers who have been bereaved in the last two years.

Learn more about volunteering for the helpline

Helpline Volunteer FAQs

Do I have to volunteer at the same time each week?

Our expectation is that volunteers sign up for a two hour shift per week, this could be the same slot each week or different slots. We understand that people have busy lives and are grateful for the precious gift of volunteer time. 

I am recently bereaved but would like to help, how long should I wait before volunteering?

Listening to the stories of our clients can bring back feelings about our own bereavement. It is important for our volunteers to feel safe which is why for people with recent personal experience we usually recommend that they wait two years following a bereavement before becoming a volunteer.

I would love to help, but I am busy on the next Open Day. Is there another one coming up?

Thank you for your interest in becoming a Cruse Helpline Volunteer. We will be holding our Open Days regularly throughout the year.  Please keep an eye on our Helpline Volunteer and  Cruse Facebook page where future sessions will be advertised

I tried to book in and the sessions are full, are there going to be more sessions coming up?

First of all, thank you for your interest in becoming a Cruse National Helpline Volunteer. Our Open Days are extremely popular and places are available on a first come, first served basis. Please keep on our Helpline Volunteer and Facebook page where future sessions will be advertised.

Is there a waiting list for Open Days that are fully subscribed?

We are a very small staff team which means that unfortunately, we are unable to maintain waiting lists. We will soon be releasing new dates for Volunteer Open Days. Please keep on the Cruse Facebook page where future sessions will be advertised.

"People who are grieving welcome someone asking them about the person that has died, and how they are feeling about it. It’s almost like it’s on the tip of their tongue. I think for a lot of people it’s just about being able to tell that story, and having the space to be able to do that, which is what Cruse offers."

Volunteer stories