Customer Experience Review

When handling someone’s estate, it’s estimated that a customer has to contact 21 different organisations. Making this process as simple and straightforward as possible will go a long way to helping customers navigate this journey.

How we communicate with people in the midst of grief is extremely important. The language we use, as well as the tone, format and timing of information we’re trying to share can make a huge difference to how someone feels when they receive it. 

Contact our experts to organise a review of your communications from the view of your bereaved customers.