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Cruse can provide in-house courses tailored to your own specific needs. We have a dynamic team of trainers, who are highly-skilled and qualified to develop and deliver training to a diverse range of organisations.

For more than 50 years Cruse has been committed to helping bereaved people understand their loss and cope with their grief. We draw on this experience to develop our training. Cruse is able to provide training to organisations across the public, private and voluntary sectors. We are consulted by all relevant government departments and by other organisations whose policies affect bereaved people.

Cruse Bereavement Care Training and Consultancy offers a range of courses, tailored to your needs and learning objectives:

The rate for days in-house training workshop is £1470 + VAT. However there are significant discounts available for Voluntary and public sector organisations. Our workshop are suitable for groups of up to 20 which would mean cost per head could be as low as £75 plus VAT.

Shorter sessions and bespoke quotes for multiple days training available on requests

 

For more information about the bespoke training that Cruse can provide for your organisation
Call 0208 939 9542 or email training@cruse.org.uk now to discuss your training needs.
All costs will be subject to VAT and trainers expenses will also be charged.

"The course was fantastic. There was a lot to be learnt and the day did not feel tiring in any way. could have easily carried on learning more. Trainer was fantastic. I observed the way she subtly included all participants skills based on what we had shared that we do in our places of work." Olayide Williams Brent Carers Centre.

 

Training for schools, teachers and education providers

For those working in schools or similar settings, we offer a tailored version of our Loss and Bereavement Awareness workshop specific to supporting bereaved children, young people, and their families. Learn how to communicate and support those children and young people in your care after the loss of someone close, and help your setting plan and prepare for these events

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Training for Third Sector Organisations

Developed from our Loss and Bereavement Awareness workshop with input from numerous other charities, this workshop is intended for all those working in the third sector encountering bereaved service-users or families of service-users. It aims to help you address how best to support those individuals and families with whom you have on-going relationships, how to continue those successful relationships after bereavement has occurred, and how to sensitively work with the common ‘need to do’ after the death of someone close. It will also develop staff and volunteer skills in understanding the boundaries of their roles and when and how to empathetically signpost individuals for further support.

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Training for the funeral industry

We provide comprehensive and accessible training for those working in the funeral industry to develop skills and confidence in working with and supporting bereaved client families, as well as skills of self-care in sometimes very emotive work. It will also develop staff and volunteer skills in understanding the boundaries of their roles and when and how to empathetically signpost individuals for further support. This course builds on the knowledge already gained by funeral professionals in their industry training, and comes highly recommended by leading figures in the NAFD.

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Training for customer care roles

For those working in customer care, customer services, and complaints teams we provide sensitive and usable training in effective and empathetic communication with bereaved customers and their families. Intended for utility companies and similar services, and based on our popular Loss and Bereavement Awareness workshop, this workshop places an emphasis on those working in telephony roles and how to apply effective support skills for bereaved people over the telephone, boosting staff confidence in these interactions and boosting your organisation’s standing in interactions with these customers.

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Training for the banking sector

Based on the British Bankers Association Bereavement Principles published in March 2016, Cruse has developed this specialist workshop for those working in front-line customer services for banks, both in branch or in telephony services. This workshop is based on our popular Loss and Bereavement Awareness workshop and has been tailored with input from major high street banks, to help you achieve the requirements of the Principles, boosting staff confidence and skills in their interactions with bereaved customer and their families.

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Training for HR and line managers

Developed in conjunction with the ACAS  guidelines on Managing Bereavement in the Workplace, released in September 2014, Cruse offers this one day workshop to HR departments, businesses and organisations who want to improve the way that they interact with, and support, bereaved employees. Designed to improve personnel’s or line managers skills and confidence in communicating with, supporting, and managing a bereaved employee or a death in the workplace, to enhance productivity, reduce absence and improve morale.

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Training for healthcare and hospices

Based on the Gold Standard training previously developed by Cruse and the Bereavement Services Alliance, this workshop can be one or two days and has been tailored specially to the learning needs of those working in palliative care in healthcare and hospices. As well as developing staff and volunteer knowledge and skills regarding grief and bereavement and how best to support and communicate with the families of patients, it also aims to build self-care skills for those working in such often highly emotive roles.

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Training for housing associations

Based on many years’ experience delivering our Loss and Bereavement Awareness workshop to housing associations and sheltered housing across the UK, this workshop is intended for both those working in caring roles as well as those in supporting functions. Learning outcomes including how aims to support individuals and families grieving after loss, maximising the benefits of your ongoing relationship with them and maintaining positive outcomes for your service users. This workshop will also develop staff and volunteer skills in understanding the boundaries of their roles, when and how to empathetically signpost individuals for further support, and how to support themselves and each other in such emotive work.

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Training for your organisation

Can’t find your organisation mentioned above? Please contact us directly to discuss your needs: we have many years of experience delivering bereavement-focussed training to organisations across the third, public and private sectors, in the UK and internationally. We’d be very pleased to develop a training provision tailored specifically to the needs of your staff, to improve their awareness, skills, knowledge and confidence when working with bereaved people.

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