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Workshop Description

We all come into contact with bereaved people during the course of our working lives – be it clients, customers or colleagues – and even the most confident person can find it hard to know what to say.

At Cruse we have over 50 years’ experience caring for people when someone close to them has died.  This one day workshop has been designed for anyone who wants to understand the issues surrounding bereavement and how to communicate with clients and customers after someone has died.

Workshop Aims

After the workshop participants will:

  • Understand how to communicate effectively and compassionately with bereaved people.
  • Have developed confidence in talking about difficult and sensitive topics.
  • Have increased understanding of bereavement models, theories and factors affecting the grieving process.
  • Be aware of the impact of grief on families and themselves.


We offer this workshop as an open public course, but it can also be delivered in-house for up to 20 participants and preferential pricing is available for charities and Not-for-Profit organisations. We have a team of dynamic trainers who have many years of experience to draw on.

The day can be tailored on request to need the specific needs of an organisation and previous training or prior knowledge of the participants.








If you would like to learn more about the training that Cruse can offer or would like to organise a workshop for your organisation please contact the Training Team on 0208 939 9542 or email