What to do With Someone's Social Media Accounts When They Die

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What to do with Someone's Social Media Accounts When They Die

Dealing with someone's social media accounts after they die can be a particularly stressful process. Find out what to do with someone's accounts after a death.

Social Media After Someone Dies

Like many other administrative tasks after someone has died, memorialising a loved one’s Facebook or Instagram page can be a particularly emotional experience. Knowing who to contact and what documents you'll need is a key step to making the process easier.

Facebook

What to do with someone’s Facebook account they die?

Facebook provides users with the option to ‘memorialise’ a dead person’s account. Memorialized accounts are a place for friends and family to gather and share memories after a person has passed away. The process of memorialising an account also helps to keep it secure by preventing anyone from logging into it.

How do I memorialise someone’s Facebook account?

Facebook will memorialise the account of a user when a loved one notifies them of their death. To let Facebook know someone has died you can contact Facebook using the following form. This process is made easier if requested by a verified family member or ‘legacy contact.’ You can nominate a ‘legacy contact’ to memorialise your account by going to your account Settings > Security > Legacy Contact. 

Can I remove a person’s Facebook account after they die?

Verified immediate family members, or Legacy Contacts, may request the removal of a loved one’s account from Facebook.

The fastest way to show Facebook that you are a verified family member is to provide them with a photo of your loved one's death certificate.

If you don't have access to their death certificate, they will also accept the following documents:

  • Birth certificate
  • Last will and testament
  • Estate letter

You can contact Facebook about removing a person's account using this contact form.

Instagram

Much as with Facebook, loved ones are able to contact Instagram in order to memorialise a user’s account. This will prevent anyone from accessing the account and making changes to the person's profile, photos or posts.

How to memorialise someone’s Instagram account

Much like memoralising a person’s Facebook account, a family member can request that an Instagram account be memoralised as well. Once the account is memorialised, the account remains unchanged and no one will be able to make changes to the user’s profile picture, name or existing content.

You can request to memorise someone’s Instagram account using the following form.

Can you remove someone's Instagram account after they die?

Family members may request the removal of a loved one's Instagram account. In order to do so, you will need to provide Instagram with the following documents:

  • A copy of the person's birth certificate
  • A copy of the person's death certificate
  • Proof of that you are the lawful representative of their estate

You can request the removal of an account here.

Twitter

How do I let Twitter know someone has died?

Unlike on Facebook and Instagram, on Twitter there isn't an option to memorialise a user's account. Instead loved ones can request the removal of a person's account using this form. They will then ask for more details including some more information about the person, a copy of your ID and a copy of the death certificate.

Tik Tok

Can you memorialise someone's Tik Tok account?

As a relatively new platform, Tik Tok doesn't yet have a policy for memorialising accounts of those who have died. Instead, users are encouraged to leave details of how to access their account in their will. If no details are available you may be able to contact Tik Tok to have the account removed.

 

Talk to a bereavement expert

It can be very helpful to talk to someone about your grief.  You can speak to one of our trained bereavement experts on our helpline or through Cruse Chat our live chat service.