Your feedback matters | Cruse Bereavement Care

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Being satisfied with our service

If you have any positive comments detailing how you have been supported by Cruse, we would love to hear from you. Our services are largely run by dedicated volunteers, who would be encouraged to hear the positive difference they are making.

Please submit any comments you have to your local Cruse office, or email to

When we don’t get things right…

Cruse Bereavement Care strives to provide the very highest quality experience to our clients, customers and communities. We realise that sometimes we are unable to meet expectations and unfortunately sometimes things go wrong. We want to learn from any mistakes that we have made and put things right.

If you have encountered any problems with the service you have received, please do contact your local Cruse office. You can tell us about your concern or complete a complaints form to fill in and send back to us. 

Details of local Cruse services can be found here

If you have difficulty contacting the National Helpline or your local Cruse service for any reason, or your complaint relates to our central services please email

Complaints form
If you have a complaint leaflet
Cruse Bereavement Care Complaints Policy and Procedure