You Behind the Uniform | Cruse Bereavement Care

Call our free helpline
0808 808 1677

Opening hours >

helpline@cruse.org.uk

Emergency services personnel are more likely to experience injury or death in their roles. A combination of interventions including early assessment and intervention, focused time-limited support, peer support and management training all contribute to better outcomes for bereaved people – particularly those who have experienced a traumatic and sudden bereavement. There is strong evidence that workplace trauma (including grief) is a major contributor to a decline in mental health, as well as long-term sickness absence in the workforce. By addressing workplace trauma our service will also directly benefit sickness absence.



Guidelines for management – When your employee is grieving

Cruse’s primary long-term aim on this project is to assist the emergency services in developing an internal culture of resilience and self-care that enables employees to seek bereavement support when needed. This leads to a more sustainable workforce, and better personal and professional lives.

Emergency services personnel are more likely to experience injury or death in their roles. A combination of interventions including early assessment and intervention, focused time-limited support, peer support and management training all contribute to better outcomes for bereaved people – particularly those who have experienced a traumatic and sudden bereavement. There is strong evidence that workplace trauma (including grief) is a major contributor to a decline in mental health, as well as long-term sickness absence in the workforce. By addressing workplace trauma our service will also directly benefit sickness absence.



 

Here are some suggestions which may help you and them:

Do….

  • Offer your condolences
  • Be there for your colleague who is grieving – ask how they are doing and what support they need
  • Offer practical help
  • Recognise that everyone grieves in their own way; there is no ‘normal’ way
  • Be aware that grief can take a long time
  • When appropriate, create an environment in which the bereaved person can be themselves and express their feelings, rather than having to put up a front
  • Tell them to get in touch  with Cruse

Don’t….

  • Don’t avoid someone who is grieving or ignore the situation
  • Don’t use clichés: ‘I know just how you feel’ or ‘You’ll get over it’
  • Don’t tell them it’s time to move on, or that they should be over it by now
  • Don’t assume you know how the person is feeling – every bereavement is unique
  • Don’t say anything that may minimise or undermine the loss, such as ‘it’s just part of the job’ or ‘we all have bad days’
  • Don’t say anything to make light of bereavement, such as ‘time will heal’ or ‘pull yourself together’

 

Benefits to your organisation

Information
Your employees and grieving families will receive information which will help them understand how they might be feeling and what they can do to cope.  

Specialist help
You will benefit from our 60 years’ experience in bereavement and our long history of partnership-working and advanced best practice development in the bereavement field. Our expertise has led us to working on the response team for the Grenfell fire and Westminster Bridge attack, supporting first-responders and the general public first-hand.

For further details and to book an information and training for your staff contact us at training@cruse.org.uk.

 

Looking out for teammates and supporting grieving families

Many of us come into contact with bereaved colleagues during the course of our working lives and even the most confident person can find it hard to know what to say. Your colleague may want to talk about what happened and one of the most helpful things you can do is simply listen and give them the time and setting to express their grief as they choose.

You may want to pass on the contact details below, so your colleague can access confidential and independent support. Behind the uniform, we are here for you and for them.

More information on supporting yourself >

For information contact us at YouBeU@cruse.org.uk.

Call the National Helpline.

 

Traumatic Bereavement

A traumatic loss is one that is sudden and unexpected, and often results from horrific or frightening circumstances. We provide information for those affected by natural disaster, terrorist attack, suicide and other traumatic losses. A traumatic loss can give rise to special problems, and sources of further help are given at the end of each section. We have a range of resources and information concerning traumatic bereavement that can be accessed here.

 

Cruse Bereavement Care 'Core' Services

Contact your local Cruse branch here >

Grief is a natural process, but it can be devastating. For those who need help, Cruse offers free confidential support for adults and children, and this can be by telephone or face-to-face.

Cruse Bereavement Care is here to support you after the death of someone close. If someone you know has died and you need to talk, call us freephone on 0808 808 1677.

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

 

Other ways we can help

We offer informationpublications, and support for children. We also have a number of specialist projects.

 

Other people & agencies who can help

Check out our list of other charities and organisations who can help you after someone dies.

 

Bereavement by Suicide

The Facing the Future service has been developed by Samaritans and Cruse Bereavement Care to help support people who have been bereaved by suicide.

The Finding the Words Guide offers advice on how to support someone who has been bereaved and affected by suicide.

The Help is at Hand guide is produced by Public Health England and the National Suicide Prevention Alliance.

The guide (Cymorth wrth Law Cymru) is also available in Cymraeg.