Additional support

Whether its reviewing policies, creating resource packs and videos, or redesigning end-to-end bereaved customer journeys, when it comes to bereavement, there isn’t much we can’t help with.

How we can help

Cruse consultancy services are co-designed with your organisation, to reflect your unique needs, ensuring that bereaved colleagues, clients and customers are treated appropriately and compassionately with profoundly positive impacts for your workplace and reputation.

Following discussion with your organisation, we would build a personalised package for you, which could include, but is not limited to, the following services:

  • Writing or review of printed or online materials intended for bereaved people
  • Design, facilitation of internal design or editing, or review of process or ‘journey’ for bereaved people in their interactions with your organisation. For example, Cruse can review your existing process and offer advice on changes and improvements; facilitate or be part of a working party in your organisation undertaking similar work; or review a newly designed process
  • Writing or review of relevant policies, both for bereaved customers or external personnel, and for bereaved staff members
  • One-off or ongoing mentoring or coaching of staff members interacting with bereaved people, for example by visiting your telephony function to listen to calls.

For more information about what we can offer your organisation email [email protected]