Protect Yourself from Energy Scams

What Is an Energy Scam?

Energy scams often involve people pretending to be:

• An energy supplier
• A government or council scheme
• Energy Saving Trust or Ofgem
• An installer offering “free” or “funded” energy upgrades

They may contact you by phone, text, email, social media, or by knocking on your door.

Common Warning Signs

Be cautious if someone:

• Contacts you without you asking
• Pressures you to act quickly or immediately
• Says offers or funding are “about to expire”
• Asks for bank details, passwords, or PINs
• Requests payment to access a grant
• Refuses to give information in writing
• Tells you not to check with anyone else

If it feels rushed, confusing, or stressful, stop and take a step back.

Important Things to Know

• Genuine grants and schemes do not require upfront fees
• The Warm Home Discount is never offered by text message
• It is always okay to say no, hang up, or close the door

If Someone Contacts You Unexpectedly

By phone, text, or email:

• Do not click links or reply
• Do not share personal or bank details
• Hang up or delete the message
• You can report scam texts by forwarding them to your provider on 7726 (free service)

At your door

• Do not let anyone in unless you are expecting them
• Ask for ID and take time to check it
• If unsure, close the door and seek advice
• Legitimate organisations will respect this.

What To Do If You Are Unsure

• Stop the conversation
• Don’t share any information
• Check independently using trusted contact details
• Speak to a local advice service or your energy supplier using the number on your bill

If You Think You’ve Been Scammed

Act quickly:

• Contact your bank immediately
• Call Action Fraud on 0300 123 2040 or use their online form
• Contact Citizens Advice for support: England & Wales: 0808 223 1133, Scotland: 0808 800 9060
• If you live in Scotland, you can also contact Police Scotland on 101
• Always call 999 in an emergency, if you feel threatened or unsafe