Call our free helpline
0808 808 1677

For bereavement support

Call our National Helpline on 0808 808 1677

For face-to-face or group support, contact your local Cruse Area or branch >


For other queries

Central Office Address (administration only):
Cruse Bereavement Care,
PO Box 800

Central office administration number: 020 8939 9530 (Please note this number is for administration queries only, for bereavement support please call the helpline on 0808 808 1677)
Our general administration email contact address is:
For website queries:


Media and press enquiries

Media information.
Mobile: 0044 7904 662001 (This number is for press and media queries only. For bereavement support call our helpline on 0808 808 1677.


Being satisfied with our service

If you have any positive comments detailing how you have been supported by Cruse, we would love to hear from you. Our services are largely run by dedicated volunteers, who would be encouraged to hear the positive difference they are making.

Please submit any comments you have to your local Cruse office, the National Helpline (on 0808 808 1677), or email to


When we don’t get things right…

Cruse Bereavement Care strives to provide the very highest quality experience to our clients, customers and communities. We realise that sometimes we are unable to meet expectations and unfortunately sometimes things go wrong. We want to learn from any mistakes that we have made and put things right.

If you have encountered any problems with the service you have received, please do contact your local Cruse office. You can tell us about your concern or complete a complaints form to fill in and send back to us.

Details of local Cruse services can be found here. Alternatively you can call our National Helpline on 0808 808 1677.

If you have difficulty contacting the National Helpline or your local Cruse service for any reason, or your complaint relates to our central services please email

Complaints leaflet
Complaints form
Complaints procedure flowchart
Cruse Bereavement Care Standard for Complaints