2021 – Our volunteers

We couldn't do what we do without our amazing volunteers.

We have a team of over 4000 volunteers who are at the core of what we offer. Our volunteers provide support for bereaved people in-person (when it’s safe to do so) and on our helpline. We also have many volunteers who work tirelessly helping with fundraising and other essential tasks. We’re so grateful to everyone who helps us, and makes it possible for us to reach more people who are struggling with their grief.

Aziza’s story

Aziza Begum started training with Cruse in November 2020 after experiencing the effects of the pandemic first hand, working on the frontline in a busy London hospital. She started training as an email responder and has now completed further training and works shifts on our telephone helpline.

As well as working for the NHS Aziza combines volunteering for Cruse with studying as a Social Work student at the University of East London and is a mum to five children. Aziza’s hard work and enthusiasm for helping others was rewarded when she was named UEL’s Volunteer of the Year in 2021 and as our own Helpline Volunteer of the Year in December.

Now more than ever, Cruse are a crucial service for so many people, and I am glad to be a part of a wonderful team of volunteers and staff. Volunteering a few hours each week will boost your confidence, it's a great way to meet new people, and most importantly make a difference to the lives of our clients. Volunteering is like the gift that keeps on giving.

Aziza Begum, Cruse Helpline Volunteer of the Year 2021
Aziza Begum, Cruse Helpline Volunteer of the Year 2021


If you're passionate about improving the lives of bereaved people, we'd love to hear from you.

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