CruseChat | Chat with a Trained Bereavement Counsellor

0808 808 1677

Chat with a Bereavement Counsellor

Chat directly with a bereavement counsellor about how you're feeling.

How to use CruseChat

1. Click on the CruseChat pop-up in the bottom right hand corner of your screen.


2. Chat directly with a bereavement counsellor about how you're feeling right now.


3. Remain anonymous or provide your name, whichever you prefer.

About CruseChat

When is CruseChat available?

CruseChat is here to help from 9am - 9pm Monday to Friday.

Is CruseChat free?

CruseChat is a completely free service. 

Can anyone use CruseChat?

Our chat service is available to anyone over the age of 18.

How does it work?

CruseChat is a third party service provided for Cruse by GriefChat, using specially trained bereavement counsellors. They can direct you to other Cruse services but are not part of Cruse, so if your query concerns a service you are currently receiving, or you want to refer yourself for other Cruse help, please contact your Local Service or call our Freephone Helpline on 0808 808 1677.

What about privacy?

We are committed to protecting your data and privacy. For full information on how your data is handled on CruseChat, you can read GriefChat's Privacy Notice here.

Read about coping with grief in isolation, traumatic bereavement due to the virus, the current situation around funerals and more.

Find out more

The Cruse Bereavement Care National Helpline is staffed by trained bereavement volunteers. Call 0808 808 1677 to speak to someone.

Call the Helpline

Contact our local services across England, Wales and Northern Ireland to arrange ongoing support from a trained bereavement volunteer.

Find local services